All orders made through our website are shipped from our facility located in Gatineau, Quebec.

We offer free shipping on all orders over $100 (before tax) within Canada, excluding Nunavut.

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Orders are typically processed within 1 to 2 business days, and delivery usually takes between 2 to 7 business days depending on your location. Please note that during promotional events, sales, or product launches, preparation and delivery times may be longer than usual. If you have any questions, feel free to reach out to our team using [this contact form].

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60-DAY HAPPINESS GUARANTEE

We know trying something new can feel like a risk, but we believe in our products and want you to love your experience with us.

That’s why we offer a 100% satisfaction guarantee:

If you’re not happy with your purchase, you can request a full refund within 60 days of placing your order, no questions asked.

To start a return, email us at skinandtonescanada@gmail.com with your order number or proof of purchase. We'll provide step-by-step instructions and a free return shipping label. Please note: returns sent without prior approval will not be accepted.

Once we receive the returned item, your refund will be issued to the original payment method.

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DAMAGED OR INCORRECT ITEMS

Please inspect your package upon arrival. If your item is defective, damaged, or not what you ordered, reach out to us right away so we can resolve the issue promptly.

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EXCHANGES

The quickest way to get what you need is to return the product and place a new order once your return has been accepted.

Tariff Terms & Conditions

U.S. Customers – Duties & Tariffs

All orders ship from Canada. Due to recent changes in U.S. import regulations, orders shipped to the United States may be subject to duties, tariffs, or import fees upon arrival.
These charges are set by U.S. Customs and are the responsibility of the customer.
Skin & Tones does not cover or reimburse any duties applied at delivery.

International Customers (Outside Canada & USA)

Your order may be subject to duties or taxes depending on your country’s customs regulations. These fees vary and are not controlled by Skin & Tones. Customers are responsible for any charges applied at delivery.

Canadian Customers

No duties apply. You will only be charged applicable Canadian taxes at checkout (GST/HST/PST depending on your province), along with standard shipping fees.

Refused Deliveries

If a package is refused at delivery and returned to us, any return shipping charges, carrier handling fees, or re-import duties charged to Skin & Tones will be deducted from the refund.

Original shipping fees are non-refundable.
If you’re unsure about a duty charge or delivery notice, please contact us first — we can often help avoid unnecessary fees or arrange redelivery.